APS Federal Credit Union would like to inform our members of a widespread telephone scam. Cardholders may receive what appears to be an automated phone call or text telling them that their ATM/Debit cards are locked. The automated message requests call recipients to “Press 1” where they are to enter their 16-digit card number into their telephone key pad. Once this is entered, the scammers are then requesting the card’s Personal Identification Number (PIN). The scam artists are attempting to obtain member card numbers and PINs in order to gain access to member’s accounts via ATM or Point of Sale (POS) purchases.
APS Federal Credit Union will never request card, account information or PIN number from cardholders over the phone. In many cases, scams, whether by phone or through e-mails, attempt to gain personal information from the call or e-mail recipients such as:
- First and Last Name
- Debit Card or ATM Card Number
- Debit or ATM Card Personal Identification Number (PIN)
- Date of Birth
- Social Security Number
- Account Number and/or Account Type
If you receive one of these phone calls or text, please contact the credit union immediately with the phone number from which you received the call or text.